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Technical Support



New User Support


On the New User Support page you will find helpful material for developers that are first learning to use Alpha Anywhere. It includes sections for Issues and Bugs, FAQs, Resources (video scripts, images, etc.), and Contact Us.

Paid Support


Product support for anything other than what is described above is available by purchasing a Support Incident below. Once you have purchased a Support incident, you can submit your issue to our support team.

Support Incident $249

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Premium Support Incident $495

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Support Incident

A support incident is defined as a single support issue and the reasonable effort (not to exceed 1/2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident.

Premium Support Incident

A premium support incident is defined as a single support issue and the reasonable effort (not to exceed 2 1/2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident.

Submitting Your Issue

Once you have purhcased your support incident, please submit your issue—along with your order number—to our technical support staff by filling out this form.

Incident Resolution

An incident will be considered resolved when one of the following has been provided:



An incident resolution will not provide a custom written application or custom code. Custom development services are available from our Alpha Consulting Services.

Refunds


Support incidents are non-refundable. If the resolution of an incident confirms that the cause is an unresolved and undocumented issue in an Alpha Software product, your support incident will be considered unused. However, if the issue is known and a software update has already been made publicly available, the incident will be consumed. An unused incident will remain available for use until its normal expiration date, which is typically 1 year from the purchase date.

Alpha Consulting Services


Through our Alpha Consulting Services, Alpha Software is able to bring you high-quality application development and "development-level" support and mentoring for Alpha Anywhere.