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Thread: Reportbuilder not allowing me to enter license after reinstall

  1. #1
    Member
    Real Name
    David
    Join Date
    Jan 2014
    Posts
    1

    Default Reportbuilder not allowing me to enter license after reinstall

    I recently uninstalled reportbuilder and did a clean install.
    After doing so, I am unable to access the software.
    When I attempt to do so, I am offered a choice to enter a license number, or to buy one.
    I enter my number, but nothing changes.

    *Edit* - To Clarify, by nothing changes, I mean that my license code is in the text box, but the OK button remains grayed out. The evaluate option is not active; stating that my trial period has expired. The license I am entering was written down from the about screen prior to the uninstall, and also was checked against the receipt we have from it's original purchase.

    I was able to open the program with no problems prior to the reinstall, so I think my license should be valid still.
    Any thoughts?
    Last edited by CSFSTrees; 01-02-2014 at 06:13 PM. Reason: Clarification

  2. #2
    Moderator
    Real Name
    Alan Buchholz
    Join Date
    Oct 2000
    Location
    Delavan, Wisconsin
    Posts
    9,383

    Default Re: Reportbuilder not allowing me to enter license after reinstall

    Email your license number privately.

    Alb@bookwood.com
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

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