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Thread: Alpha4v8 does not print report untill I reboot computer?

  1. #1
    Member
    Real Name
    Robert Turner
    Join Date
    Sep 2014
    Posts
    1

    Default Alpha4v8 does not print report untill I reboot computer?

    I enter data for multiple customers then try to print orders and nothing happens. When I reboot the pc and the XP starts to load then the printer prints my reports?
    might anyone know how to fix this?

    Thanks,
    Robert

  2. #2
    Member
    Real Name
    Charles A. Halsall
    Join Date
    Sep 2002
    Location
    Belmopan, Belize, Central America
    Posts
    55

    Default Re: Alpha4v8 does not print report untill I reboot computer?

    Sounds like a problem with winagent. Do you run multiple instances of Apha4? Do you run the Alpha4 and Alpha4 runtime simultaneously? This causes multiple versions of winagent to run and only the first instance may have access to the printer. If your alpha_start2.bat file is configured to close winagent, this can also be a problem when running multiple instances. Closing one of these instances may leave the remaining ones without a way to print. I got around this by using the DOS printer drivers connected to redirected LPT ports on networked printers. You can share and redirect LPT ports to most locally connected USB HP Laserjet printers and and some USB ones.

    I also had this problem when using the Adobe distiller to create pdf files. I always had to end the winagent process from the task manager and restart Alpha4 to get the printing going. Using PrimoPdf got rid of that problem.

    One more thing. Instead of rebooting you can use the task manager approach as mentioned above until you solve your problem.

    I hope this help in solving the problem.

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