Alpha DevCon 2018
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Thread: Need Assistance

  1. #1
    Member
    Real Name
    Sheldon Gravador
    Join Date
    Jan 2018
    Posts
    1

    Default Need Assistance

    Hi! I bought Alpha Five v11 several years ago, February 20, 2013 to be exact. I installed it in my previous computer, unfortunately, my computer crashed and totally beyond repair. I installed Alpha Five app again in my new computer, but my Developer license number was rejected during product activation. I called customer service last month, and they promised to reset my account so I could install the application into my new computer, but it's still not working. Can anyone direct to the right department who can help me reuse my Alpha Five V11? Please, please... I need assistance.

  2. #2
    "Certified" Alphaholic Stan Mathews's Avatar
    Real Name
    Stan Mathews
    Join Date
    Apr 2000
    Location
    Bowling Green, KY
    Posts
    24,954

    Default Re: Need Assistance

    I have always had quick results with emailing customer service.

    https://www.alphasoftware.com/contact

    Then again, if you name your new computer with the same name as the old machine, activation should proceed without any issues if the "license number was rejected" is intended to mean that activation was denied because the license number was already in use.
    Last edited by Stan Mathews; 01-17-2018 at 08:46 AM.
    There can be only one.

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