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Thread: Recover Lost password and Change Password not working in Deployed Server

  1. #1
    Member
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    Charles Guerin
    Join Date
    Apr 2016
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    6

    Default Recover Lost password and Change Password not working in Deployed Server

    I am using Alpha Anywhere web with MYSQL Servers.

    I have problems both with RECOVER LOST PASSWORD and CHANGE PASSWORD

    1. RECOVER PASSWORD

    On my development machine Recover Lost password works 100% and I get an email with my previous password.

    On my target server with an identical database, I get "Security Information Incorrect!" and nothing happens.

    The message is pretty unclear -- I have no idea what it's referring to -- which security information?

    2. CHANGE PASSWORD

    Change Password works on development machine, but on server it changes the password, but I can't access the account after that and says "login information incorrect"

    Any ideas what could be causing these two behaviours?

  2. #2
    Member
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    Charles Guerin
    Join Date
    Apr 2016
    Posts
    6

    Default Re: Recover Lost password and Change Password not working in Deployed Server

    Anybody out there?

  3. #3
    Moderator Steve Wood's Avatar
    Real Name
    Steve Wood
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    Nov 2003
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    Bay Area, California
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    8,719

    Default Re: Recover Lost password and Change Password not working in Deployed Server

    For the first issue, I bet you do not have a valid Email Profile on the server so no email is sent. 2nd issue, not sure.

    But I also have to say those two methods, the ones provided by Alpha, are so out of date they should never be used. No modern website will email you your password or allow you to change it online like Alpha does. The modern method requires email confirmation at a minimum.
    Steve Wood
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