Survey of "IT" says: Enterprise Users Want Mobile Apps But Enterprises are Struggling with User Design & Quick App Turnarounds.


In a recent ZD Net article reporting on a survey of 750 IT decision makers, the conclusion was that enterprise users want the same simplicity and ease as they get from mobile apps. But user design and quick app turnarounds aren't part of the enterprise DNA, yet.

The full details are outlined below. At Alpha these survey results are entirely consistent with what we are hearing from customers and prospects who are turning to  Alpha Anywhere because it is a complete front-end to back-end environment that allows a wide range of developers to cost effectively and  rapidly prototype, build and deploy mobile and web enterprise-level apps

The mobile app culture has spoiled everyone, survey shows

Summary: Survey confirms enterprise users want the same simplicity and ease as they get from mobile apps. But user design and quick app turnarounds aren't part of the enterprise DNA, yet.

Joe McKendrick
Application development is increasingly becoming consumerized, and today’s savvy enterprise users have become much more demanding. They want the same simplicity and ease of access that their mobile apps provide. Can enterprises deliver?
iPad photo by Joe McKendrick 5-2013
Photo: Joe McKendrick
That's the key takeaway from a new survey of 750 IT decision-makers, commissioned by Avanade, which measured the impact of the consumerization of IT on the application development process. IT decision makers are reporting an increased expectation from their businesses around three areas, the survey finds: "firstly on user experience and design; second on a move towards faster shorter development cycles; and third an increased pressure to drive transformational digital applications." Here are key findings from the Avanade study: Shadow IT is now so widespread that business departments have their own IT projects going on. Individual business units are developing their own applications in 79% of the organizations in the survey. In 85% of instances, these applications are built with the assistance of external developers. There's a strong need for rapid iterations and releases of applications, but it's easier said than done. Almost everyone, 94%, say that there is a need to accelerate the time it takes to bring new applications to market. As a result, the survey finds, 71% of respondents say they are undertaking fewer top-down multi-year development projects. However, only 29% say that their application development processes are agile enough to keep up with these accelerated cycles. Everyone believes in good user interface design, but... At least 86% believe that good UI and design are critical to customer satisfaction and productivity. Yet only about 37 % say they are currently prioritizing it, Avanade reports. IT decision makers agree that users' expectations of enterprise applications has "fundamentally changed." Plus, finding the right skills in user design is a challenge, IT leaders admit.
Topics: Enterprise SoftwareAppsSoftware Development


Joe McKendrick is an author, consultant and speaker specializing in trends and developments shaping the technology industry.
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About Author

Richard Rabins
Richard Rabins

Co-founder of Alpha Software, Richard Rabins focuses on strategy, sales, and marketing. Richard also served as CEO of SoftQuad International from 1997 to 2001, when it owned Alpha. In addition to his 30 years with the company, Richard played a key role as co-founder, and served as president and chairman of the Massachusetts Software Council (now the Massachusetts Technology Leadership Council), the largest technology trade organization in Massachusetts. Prior to founding Alpha, Richard was a project leader and consultant with Information Resources, Inc. (IRI), and a management consultant with Management Decision Systems, Inc. Richard holds a master's degree in system dynamics from the Sloan School at MIT, and a bachelor's degree in electrical engineering and master's degree in control engineering from University of the Witwatersrand in Johannesburg, South Africa. He has served on the boards of Silent Systems, Legacy Technology and O3B Networks, and is co-founder of Tubifi


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