Episode 12: Brian Katz, Enterprise Mobility at Sanofi
00:00 Dan: Intro to episode 12.
01:08 Dan: Can you give me some background on the number and types of workers you serve?
01:17 Brian: Sanofi is a pharmaceutical company with over 100,000 workers around the world.
02:15 Brian: We have workers in sales, research, manufacturing, and IT.
03:23 Brian: I'm part of the end-user technology solutions group.
03:48 Dan: How many mobile apps has the company deployed?
03:56 Brian: About 200, but there are also multiple language versions of some.
05:04 Brian: These are mostly custom built or customized versions of existing products.
07:01 Brian: We have a enterprise mobility management solution that serves as an internal app store.
09:34 Brian: We also have a custom CRM system for use by sales.
10:24 Brian: We found that tablets were the best solution for sales presentations.
11:01 Brian: The tablets led to various cases and handles that we supply.
11:51 Brian: Signature capture is a common need.
12:26 Brian: We gave out more than a thousand tablets and only 10 were broken, lost or stolen.
15:20 Brian: One of our first custom apps was a who's who or directory.
17:16 Brian: We also built external apps for customers.
20:00 Brian: We are using Google Glass. It isn't dead as many believe.
20:49 Brian: We go beyond clipboard replacement and provide workflow solutions.
22:11 Brian: There is an internal development team for things we can't get built for us.
23:34 Brian: A lot of the development companies we've used haven't been strong enough in security.
25:21 Dan: Now I work mostly with HTML5 and use Apperian for security.
28:05 Brian: We also use geofencing, and identity based access management for security.
29:56 Brian: We had to teach app vendors that you can't just move a desktop app to a tablet.
31:40 Brian: One mistake we made was buying poor devices.
35:03 Brian: We learned that some apps have to be tablet only.
37:02 Brian: We do a little BYOD, but mostly use company provided devices.
39:08 Brian: We get devices with data plans or wifi-only, depending on the use case.
41:17 Brian: Build vs. buy is based on many factors.
42:12 Brian: I'm a big believer in building APIs to open up our data.
45:25 Brian: Security has to be involved from the very beginning.
48:41 Dan: We use HTML5, so we manage security through a wrapper.
50:19 Brian: One question for us is still how much to use native coding vs. HTML5.
50:51 Brian: I believe it has to be decided based on the use case.
52:25 Dan: It also depends on whether you use a low code vs. a no code framework.
55:25 Brian: I get a lot of information on this space from Twitter.
58:43 Brian: I run the #mobilebiz Twitter chat every Thursday at 1 with Benjamin Robins.
01:02:01 Brian: I go to mobile conferences and speak at 6 to 8 a year.
01:04:13 Brian: I'm a big believer in involving users in the development process.
01:08:10 Brian: The focus between centralized and line of business development changes over time.
01:11:16 Brian: You can't think mobile-only. There is still a need for laptops.
01:13:24 Brian: I blog at AScrewsLoose.com.