As information technology becomes increasingly central to the core enterprise business model in the digital age, the sensitivity involved with handling IT services needs in turn increases dramatically. The importance of IT services in modern app development remains high, according to the latest data from Clutch.
It makes sense that the more central role a particular service plays to core business operations, the more likely a business will want to handle the management and maintenance of that service in-house. This logic especially applies for services that qualify as both core to the business and security-intensive, like those that involve IT.
Enterprise firms increasingly partner with domestic, rather than offshore, providers for IT services projects. 78% plan to partner more with domestic IT providers in 2017.
Alpha CEO was interviewed for his perspective on the data:
Richard Rabins, the CEO of app development software firm Alpha Software, identifies two factors driving this trend: the tech-savvy of incoming workforce generations, and the decrease in complexity of actual information technology.
“We’re entering into a new phase of workers who have a reasonable amount of technical savviness. That’s the first thing that’s causing trends that more work will be done in-house," Rabins said. "At the IT level, [in-house personnel] don’t have to be superstar developers--you can give them one of these low code products and make them productive."
Fortunately, in the case of IT services, according, the introduction of user-friendly, low-code information technology, combined with an increasingly technically-adept workforce, make it easier for enterprises to internally maintain these high-priority services.
"At the IT level, [in-house personnel] don’t have to be superstar developers--you can give them one of these low code products and make them productive."
However, according to new research from Clutch, three-fourths (75%) of enterprises still heavily rely on third-party providers for IT services needs.
The research, which surveyed approximately 600 enterprise IT decision-makers, also found that services enterprises partner with external IT vendors for most frequently involve mobility-related concerns. The most common IT services enterprises procure from third-parties include:
- Data security
- Mobile support
- Network management
Given the crucial role each of these IT functions play in the enterprise, particularly in the digital age, it is apparent IT vendors remain quite valuable as IT resources for enterprises.
However, the specifics of the third party providers enterprises partner with appears to be a shifting landscape. Enterprise firms increasingly partner with domestic, rather than offshore, providers for IT services projects. 78% plan to partner more with domestic IT providers in 2017.
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