Alpha is committed to protecting the privacy of visitors of the Alpha website(s), individuals who register to use the products and services, individuals who register to attend the Company’s corporate or other events, and business partners. The following privacy notices explain our privacy practices related to these activities and how Alpha may collect, use, and/or share personal information.
The Alpha Sites may contain links to other websites; and information practices and/or the content of such other websites shall be governed by the privacy statements of such other websites.
Data Relating to Our Customers and Users of Our Sites
Alpha collects information as part of its normal business operations and in the administration of its relationship with Customers and Prospects, which may include personal information.
Business Contact and Customer Relationship Management. We collect and maintain information about our Customers, which may include company name, business contact name and title, phone number, email and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details.
Data Submitted on Sites. In order to access or use certain portions of the Sites, to enjoy the full functionality of the Sites, or to conduct or seek to conduct business with us, you may be prompted to provide certain personal data to us, including in the following ways:
Typically, the personal data you give us may include name, business affiliation, business address, telephone number, and email address, and any personal details required to resolve any enquiries or complaints.
Third Parties. We may also obtain personal data about Customers from third parties, such as LinkedIn and other publicly accessible sources.
Customer Support and Service. When Customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests, including any information provided by Customers related to such support or service requests.
Usage Details. We collect information about Customers’ usage of our Services, including IP address, Customer ID, email address, and other usage statistics. We do not collect PII usage details about Customer end users, except as necessary for support or to provide the Services requested by Customers (in which case we are a data processor of such data).
When you visit our Sites, our server automatically collects certain browser or device generated information, which may in some cases constitute personal data, including but not limited to:
Our API service may collect
Use of Personal Data
The following is an overview of our purposes for using personal data that we process as a data controller. Additional details on how we process your personal data may be provided to you in a separate policy, contract or our terms and conditions.
For individuals in the European Union, our processing (i.e. use) of your personal data is justified on the following legal bases:
We use the personal data we collect to:
Where lawful to do so, and subject to your consent where required, we may communicate with Customers (and related business contacts) about our Services. If you wish to unsubscribe from receiving marketing communications, please use the Unsubscribe Link contained the email communication or contact us at firstname.lastname@example.org to request that we will stop sending you communications. We will then do so immediately.
Alpha aims to safeguard and protect your personal data from unauthorized access, improper use or disclosure, unauthorized modification or unlawful destruction or accidental loss, and Alpha utilizes and maintains certain reasonable processes, systems, and technologies to do so. However, you acknowledge that no environment is completely secure or error-free, and that these processes, systems, and technologies utilized and maintained by Alpha are subject to compromise. Accordingly, we cannot be held responsible for unauthorized or unintended access that is beyond our control. There is no guarantee that your information may not be accessed, disclosed, altered or destroyed by breach of any of Alpha physical, technical or managerial safeguards and we are not responsible for third party circumvention of your privacy settings or Alpha Software’s security measures. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your Alpha account.
Retention of Your Personal Data
We apply a general rule of keeping personal data only for as long as required to fulfill the purposes for which it was collected. However, in some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.
In specific circumstances, we may also retain your personal data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges.
The Sites may contain links to third party sites. Since Alpha does not control nor is responsible for the privacy practices of those websites, we encourage you to review the privacy policies of these third party sites. This Policy applies solely to personal data collected by our Sites or in the course of our business activities.
Subject to applicable law, you may have some or all of the following rights available to you in respect of your personal data
Types of Cookies Used by Alpha
We use different types of cookies to run Alpha Websites and Services. Some or all of the cookies identified below may be stored in your browser.
Strictly Necessary Cookies
Description: Strictly Necessary cookies are necessary for the operation of our Website. These cookies are essential in helping you to move around our Website and use the features, such as accessing secure areas of the Website or using the shopping basket.
We may use Strictly Necessary cookies to:
Performance cookies simply help us improve the way our Website works. We utilize these cookies to analyze how our visitors use our Website and to monitor our Website performance. They tell us how people use each page, which ones are most commonly viewed, or whether any errors occurred. This allows us to provide a high-quality experience and quickly identify then fix any issues that arise.
We may use Performance cookies to:
We use Functionality cookies to allow us to remember your preferences.
We may use Functionality cookies to:
Targeting cookies help us make sure that the ads you see on our Websites are relevant to you and your interests. Targeting cookies may be placed on your device by our third party service providers that remember you have visited the Website in order to provide you with ads more relevant to you.
We may use Targeting cookies to:
Many of the cookies placed through our Website are session cookies, while others are persistent cookies, and some are “first-party” cookies, while others are “third-party” cookies.
Withdraw Your Consent at Any Time
If you do not wish to accept cookies in connection with your use of our Websites, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling cookies will likely affect the functionality of our Websites.
How to Manage and Delete Your Cookies
More info. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Do Not Track
For cookies that track activity in connection with targeted advertising, you can opt-out of third party targeting cookies on the Digital Advertising Alliance’s consumer choice page or the Network Advertising Initiative’s consumer choice page or the European Interactive Digital Advertising Alliance consumer choice page.
Additional Information about Targeting Cookies
More information about third party analytics and ad networks that may operate on our Website is provided herein. For a more complete description and list of the third party cookies that we currently use on the Site, please contact Alpha at email@example.com Please Note: We may change the cookies we use at any time; while we will try to update this list within a reasonable time frame, this list may not always be totally up-to-date.
LinkedIn. For more information about what LinkedIn collects please see: https://www.linkedin.com/legal/privacy-policy
Google. For more information about what Google collects and to opt out of interest-based advertising, please see: https://support.google.com/ads/answer/2662922?hl=en&ref_topic=7048998
Facebook Connect. For more information about what Facebook collects when you use Facebook buttons on our website, please see: https://www.facebook.com/about/privacy/
Twitter. For more information about what Twitter collects when you use Twitter buttons on our website or visit pages on our Site that include these buttons, please see: https://twitter.com/en/privacy
Google Analytics is a web analytics service provided by Google to help us analyze how users use the Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. Google will not associate your IP address with any other data held by Google.
Google has developed the Google Analytics opt-out browser add-on; if you want to opt out of Google Analytics, you can download and install the add-on for your web browser at: https://tools.google.com/dlpage/gaoptout?hl=en-GB Hubspot: For more information about what Hubspot collects when you use Hubspot buttons on our website or visit pages on our Site that include these buttons, please see: https://www.hubspot.com/data-privacy/gdpr and https://www.hubspot.com/data-privacy/
Submitting GDPR Requests
Please submit all GDPR Privacy Requests to: AlphaPrivacyRequests@alphasoftware.com.