County Government Improves Service to Citizens with New App

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County Government Improves Service to Citizens with New App


Warren County is located in the Adirondack Mountain region of upstate New York, and has a population of more than 63,000 people. The County was using approximately 80 web-based apps to perform a variety of vital tasks for more than 20 county departments including building permits and renewals, certificates of occupancy, real-estate tax collection and repossessing property.

The software company Warren County had used to develop these web-based apps was going out of business, so Warren County’s Senior Programmer Analyst Jeremy Scrime spent three months searching for a new tool for building and maintaining these apps. After trials of several products, he selected Alpha Anywhere.

“We wanted a solution that used Web standards and not require us to reinvent the wheel. Alpha Anywhere is great that way,” he says. “Its low-code approach was extremely important as well. We have a small IT staff here, and Alpha Anywhere gives us more bang for the buck because it lets a small staff build web apps quickly. I was also impressed by the support, customer service, and large user community that has developed around Alpha. Also important is that it lets you easily create mobile apps, which we have plans to do. The price was right for us as well.”

A staff member from Alpha Software trained Scrime and other IT employees to help jump start their development efforts with Alpha Anywhere.

Scrime used Alpha Anywhere to build a new secure application that allows county employees to see their messages, phone lists, and important work they need to do each day – all customized based on their access privileges. In effect, each employee gets a customized dashboard of the county’s resources available to them.

Warren County has reaped significant benefits from the use of Alpha Anywhere, including reduced costs, increased productivity, and offering improved services to its citizens. Scrime next plans on creating a cross-platform mobile app that will allow citizens to check the status of their real-estate taxes. He’s also working on using mobile-optimized forms capability in Alpha Anywhere to build an app for the county workforce that will simplify and speed tasks such as gathering information about doing home inspections and checking for building-code violations.

“For that app, Alpha Anywhere’s ability to work when offline will be a tremendous benefit, because we’re a rural county, so there are some areas that don’t have data connections,” he says.

To read the full Warren County case study, click here.

For more case studies on how companies are driving business processes with Alpha Anywhere, click here.
TechRepublic: Alpha Anywhere Empowers a Wide Range of Developers to Build Cross-Platform Apps
Alpha Anywhere Webinar on Enhanced HTML Reporting and Video in disconnected apps

About Author

Amy Groden-Morrison
Amy Groden-Morrison

Amy Groden-Morrison has served more than 15 years in marketing communications leadership roles at companies such as TIBCO Software, RSA Security and Ziff-Davis. Most recently she was responsible for developing marketing programs that helped achieve 30%+ annual growth rate for analytics products at a $1Bil, NASDAQ-listed business integration Software Company. Her past accomplishments include establishing the first co-branded technology program with CNN, launching an events company on the NYSE, rebranding a NASDAQ-listed company amid a crisis, and positioning and marketing a Boston-area startup for successful acquisition. Amy currently serves as a Healthbox Accelerator Program Mentor, Marketing Committee Lead for the MIT Enterprise Forum of Cambridge Launch Smart Clinics, and on the organizing team for Boston TechJam. She holds an MBA from Northeastern University.

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