Alpha Software Blog

County Government Improves Service to Citizens with New App

Warren County is located in the Adirondack Mountain region of upstate New York, and has a population of more than 63,000 people. The County was using approximately 80 web-based apps to perform a variety of vital tasks for more than 20 county departments including building permits and renewals, certificates of occupancy, real-estate tax collection and repossessing property.

The software company Warren County had used to develop these web-based apps was going out of business, so Warren County’s Senior Programmer Analyst Jeremy Scrime spent three months searching for a new tool for building and maintaining these apps. After trials of several products, he selected Alpha Anywhere.

“We wanted a solution that used Web standards and not require us to reinvent the wheel. Alpha Anywhere is great that way,” he says. “Its low-code approach was extremely important as well. We have a small IT staff here, and Alpha Anywhere gives us more bang for the buck because it lets a small staff build web apps quickly. I was also impressed by the support, customer service, and large user community that has developed around Alpha. Also important is that it lets you easily create mobile apps, which we have plans to do. The price was right for us as well.”

A staff member from Alpha Software trained Scrime and other IT employees to help jump start their development efforts with Alpha Anywhere.

Scrime used Alpha Anywhere to build a new secure application that allows government county employees to see their messages, phone lists, and important work they need to do each day – all customized based on their access privileges. In effect, each employee gets a customized dashboard of the county’s resources available to them.

Warren County has reaped significant benefits from the use of Alpha Anywhere, including reduced costs, increased productivity, and offering improved services to its citizens. Scrime next plans on creating a cross-platform mobile app that will allow citizens to check the status of their real-estate taxes. He’s also working on using mobile-optimized forms capability in Alpha Anywhere to build an app for the county workforce that will simplify and speed tasks such as gathering information about doing home inspections and checking for building-code violations.

“For that app, Alpha Anywhere’s ability to work when offline will be a tremendous benefit, because we’re a rural county, so there are some areas that don’t have data connections,” he says.

More case studies on how companies are driving business processes with Alpha Anywhere.

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About Author

Andrea Polcaro
Andrea Polcaro

As manager of customer success and digital programs for Alpha Software, Andrea works with customers across industries to leverage mobile apps and technology to digitally transform their business. Andrea's past experience includes business analytics, website development and design, and database development.

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The Alpha platform is the only unified mobile and web app development and deployment environment with distinct “no-code” and “low-code” components. Using the Alpha TransForm no-code product, business users and developers can take full advantage of all the capabilities of the smartphone to turn any form into a mobile app in minutes, and power users can add advanced app functionality with Alpha TransForm's built-in programming language. IT developers can use the Alpha Anywhere low-code environment to develop complex web or mobile business apps from scratch, integrate data with existing systems of record and workflows (including data collected via Alpha TransForm), and add additional security or authentication requirements to protect corporate data.