When it comes to mobile apps, most people likely don't think about where the greatest return on investment may come from: Apps that help field workers. But as the international company Hayat Communications found out, the right mobile solution pays big financial dividends. They used Alpha Anywhere's Rapid Mobile Application Development (RMAD) capabilities to build a solution that helps their customers save money and improve productivity on multiple continents.
Hayat Communications, a publicly listed company on the Kuwait Stock Exchange, provides the design, supply, build and management of diverse spectrum services in fixed line and wireless networks. They partner with with well-known clients across the Middle East, with offices and major activities in Kuwait, UAE, KSA, Qatar, Bahrain, Oman, India and Iraq. Much of the work done by Hayat Communications relies on its employees doing field work in multiple countries. The company wanted to improve its efficiency and field productivity by building a software platform that combines a mobile app with a back-office application.
Choosing the Best RMAD Platform
To do it, they chose Alpha Anywhere. They compared RMAD solutions from a number of vendors and found that Alpha Anywhere was the best suited for the project.
"Alpha Anywhere ticked all the boxes," says Nikos Kazantzis, Group Head of Systems Integration for Hayat Communications. "It offered numerous out-of-the-box advantages, of which offline-capability on mobile devices was the most significant --- most other platforms didn't have that capability built-in."
Development went quickly. Within the first month, Hayat had built its first demo, including a mobile app, for a major fixed/wireless network operator. Within six months, the system was operational across more than 6,000 sites with 300 users. Six months after that, the system had doubled in size.
"We couldn't have built something this large and sophisticated this quickly with any other platform," Kazantzis says. "It was a tremendous time-saver, and let us build exactly the solution we had envisioned."
The finished system, named CMRI, (Computerized Maintenance, Rollout and Inventory) supports the full range of Hayat operations. With it, Hayat has gained significant benefits, including increased productivity, improved dispatching and field management, increased accuracy, and better customer service.
Summing up the benefits of Alpha Anywhere, Kazantzis says, "Thanks to Alpha Anywhere, we built a comprehensive system spanning countries and departments that has saved us time and money, lets us operate more efficiently, and improves our relationship with our customers.
To read the full case study about Hayat Communications, click here.