There's been a lot of talk about how businesses use personalized mobile app solutions, but not nearly enough real information about it. A new survey from Canvas, though, delves into how companies really are using and benefiting from them.
The survey was done of 1,600 decision makers from companies that typically have relied heavily on paper forms and manual processes, including construction and contracting, field services, retail and distribution, healthcare, manufacturing, and government, and transportation and logistics.
The first big finding: Two-thirds of companies used between one and five mobile business apps last year, and 20% used more than 10. Even more important is that businesses are seeing significant cost savings thanks to mobile apps by converting manual processes to personalized mobile app solutions. Seventeen percent of companies saved between $25,000-$100,000 annually by doing this, and 81% saw cost savings between $1,000-$25,000.
What Are Mobile Apps Used For?As for what kinds of tasks mobile apps are used for, inspections apps and work orders top the list. Inspection apps were the most used, with 52% of respondents saying they're using mobile apps for that, followed by work orders (35%), checklists (20%) and surveys (20%). The same four tasks were also the most popular in a Canvas survey done a year ago.
As for what features were most used inside apps in the last year, image capture was number one at 56%, followed by signature capture (52%), workflow (23%) and GPS (22%).
Businesses also said that it was important for them to integrate core business applications, including Dropbox, PayPal Here, Salesforce, and Quickbooks, with mobile devices and apps. Some 64% said they saw value in that. The core business applications that saw the biggest gains in integrating with companies' mobile devices and tools were Box and Google Drive for cloud storage, and PayPal Here for credit card processing. Google Drive integration was up to 33% from 16% a year previously, Box integration up to 14% from 8% a year previously, and PayPal Here integration up to 29% from 12% a year previously.
Go here for more information about the survey and its results.