Alpha Software Blog

What Enterprise App Developers Can Learn From Consumer Apps (New Research)

When using B2B and B2E apps, employees, customers and partners want the same high-quality, intuitive user experiences they've come to expect with their consumer apps. Business app developers need to understand these high expectations and give careful attention to user experience or they risk failing.

Analysts Vishal TripathiJessica Ekholm , and Adrian Leow of Gartner mimic this advice to their enterprise clients in the September report,"What Enterprise App Developers Can Learn from Consumer Apps." The report shares new survey data that gives evidence of growing "app fatigue" among mobile users.  The research identifies that:

  • 41% of users are not downloading more apps.
  • 20% are downloading fewer apps
  • 45% of respondents do not enjoy finding and trying out new apps.

Some of the other findings of the report, include:

    • IT departments are under pressure to build more web and mobile apps faster than ever before.
    • Often, enterprise developers assume that B2E or B2B apps don't need to be visually appealing or offer excellent user experience because the focus is on function not design.
    • Poor user experience design leads to low app adoption and user retention.
    • Most enterprises lack a user experience design team and lack the experience necessary to hire the right UX staff.

The analysts recommend that enterprise app developers:

    • Design with a consumer mindset
    • Focus on quality user experience to avoid "app fatigue"
    • Balance app security and convenience
    • Apply behavioral app analytics tools to improve usability
    • Outsource to gain necessary expertise, when appropriate

To see examples of Alpha Anywhere business apps built for optimal usability, visit our sample app gallery.
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About Author

Amy Groden-Morrison
Amy Groden-Morrison

Amy Groden-Morrison has served more than 15 years in marketing communications leadership roles at companies such as TIBCO Software, RSA Security and Ziff-Davis. Most recently she was responsible for developing marketing programs that helped achieve 30%+ annual growth rate for analytics products at a $1Bil, NASDAQ-listed business integration Software Company. Her past accomplishments include establishing the first co-branded technology program with CNN, launching an events company on the NYSE, rebranding a NASDAQ-listed company amid a crisis, and positioning and marketing a Boston-area startup for successful acquisition. Amy currently serves as a Healthbox Accelerator Program Mentor, Marketing Committee Lead for the MIT Enterprise Forum of Cambridge Launch Smart Clinics, and on the organizing team for Boston TechJam. She holds an MBA from Northeastern University.

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The Alpha platform is the only unified mobile and web app development and deployment environment with distinct “no-code” and “low-code” components. Using the Alpha TransForm no-code product, business users and developers can take full advantage of all the capabilities of the smartphone to turn any form into a mobile app in minutes, and power users can add advanced app functionality with Alpha TransForm's built-in programming language. IT developers can use the Alpha Anywhere low-code environment to develop complex web or mobile business apps from scratch, integrate data with existing systems of record and workflows (including data collected via Alpha TransForm), and add additional security or authentication requirements to protect corporate data.