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How To Use Analytics to Increase the ROI of Your Mobile Apps

What's the ROI of your mobile apps? Are they keeping users engaged? Are your customers happy with their design? What can you do to improve app performance?

Gartner Magic Quadrant for Application Development Platforms

If you're not using analytics in your mobile apps, you likely don't have the answer to these and similar questions. A report from Gartner analytics Jason Wong and Adrian Leow, "Use Mobile App Analytics to Increase Engagement and Performance," shows how companies can use analytics to improve the performance of their mobile apps and gain a better ROI.

The report notes that "Mobile analytics is critical for continuous improvement of the app itself, as well as for gathering useful business intelligence. A multifaceted mobile analytics plan will help an enterprise quantify its mobile app strategy."

The Elements of a Mobile Analytics Plan

How do you put a mobile analytics plan into effect? Gartner recommends mobile application performance monitoring (APM) and operational app analytics software. Typically, that software comes into play after the development process. So companies can continue with their normal development cycle, beginning with the discovery of an idea, then on to designing the app and user experience, development and testing, and deployment.

Only then does mobile analytics come into play. First, mobile app analytics tools gather data, including device details, wireless network conditions, and the nitty-gritty of the operations of the mobile app, such as resource consumption, network disconnections, the tracking of touch gestures, and other app interactions.

At that point, the information should be sent to data scientists, product owners, and digital marketers, who can use the data to gain important insights. The report says, "In-app behavioral analytics help businesses improve their product and service delivery and identify factors to increase sales and user engagement. Using analytics to get the optimal mix of features and functions is especially critical to the mobile app UX, because of the constraints of the user interface when compared to desktop and Web apps."

Based on the findings, companies can use A/B testing, and use a variety of techniques such as creating heat maps and performing retention analysis to improve their apps. Important is that this be seen as a continual loop, so that each new iteration of the app continues to be tested in this way.

Read how in-app analytics can save your mobile app.

Read the full Gartner report.

Doing this requires a flexible development platform that lets you iterate quickly --- something at which that Alpha Anywhere excels.
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About Author

Amy Groden-Morrison
Amy Groden-Morrison

Amy Groden-Morrison has served more than 15 years in marketing communications leadership roles at companies such as TIBCO Software, RSA Security and Ziff-Davis. Most recently she was responsible for developing marketing programs that helped achieve 30%+ annual growth rate for analytics products at a $1Bil, NASDAQ-listed business integration Software Company. Her past accomplishments include establishing the first co-branded technology program with CNN, launching an events company on the NYSE, rebranding a NASDAQ-listed company amid a crisis, and positioning and marketing a Boston-area startup for successful acquisition. Amy currently serves as a Healthbox Accelerator Program Mentor, Marketing Committee Lead for the MIT Enterprise Forum of Cambridge Launch Smart Clinics, and on the organizing team for Boston TechJam. She holds an MBA from Northeastern University.

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The Alpha platform is the only unified mobile and web app development and deployment environment with distinct “no-code” and “low-code” components. Using the Alpha TransForm no-code product, business users and developers can take full advantage of all the capabilities of the smartphone to turn any form into a mobile app in minutes, and power users can add advanced app functionality with Alpha TransForm's built-in programming language. IT developers can use the Alpha Anywhere low-code environment to develop complex web or mobile business apps from scratch, integrate data with existing systems of record and workflows (including data collected via Alpha TransForm), and add additional security or authentication requirements to protect corporate data.