A support incident is defined as a single support issue and the reasonable effort (not to exceed 1-2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident. Support Incident: $249
A premium support incident is defined as a single support issue and the reasonable effort (not to exceed 2 1/2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident. Premium Support Incident: $495
An incident will be considered resolved when one of the following has been provided:
An incident resolution will not provide a custom written application or custom code. Custom development services are available from Alpha Professional Services.
Support incidents are non-refundable. If the resolution of an incident confirms that the cause is an unresolved and undocumented issue in an Alpha Software product, your support incident will be considered unused. However, if the issue is known and a software update has already been made publicly available, the incident will be consumed. An unused incident will remain available for use until its normal expiration date, which is typically 1 year from the purchase date.
Still have questions?
Contact us via email sales@alphasoftware.com
Alpha Software Corporation
70 Blanchard Rd.
Burlington, MA 01803
781-229-4500
The Alpha platform is the only unified mobile and web app development and deployment environment with distinct “no-code” and “low-code” components. Using the Alpha TransForm no-code product, business users and developers can take full advantage of all the capabilities of the smartphone to turn any form into a mobile app in minutes, and power users can add advanced app functionality with Alpha TransForm's built-in programming language. IT developers can use the Alpha Anywhere low-code environment to develop complex web or mobile business apps from scratch, integrate data with existing systems of record and workflows (including data collected via Alpha TransForm), and add additional security or authentication requirements to protect corporate data.
