A support incident is defined as a single support issue and the reasonable effort (not to exceed 1-2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident. Support Incident: $249
A premium support incident is defined as a single support issue and the reasonable effort (not to exceed 2 1/2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident. Premium Support Incident: $495
An incident will be considered resolved when one of the following has been provided:
An incident resolution will not provide a custom written application or custom code. Custom development services are available from Alpha Professional Services.
Support incidents are non-refundable. If the resolution of an incident confirms that the cause is an unresolved and undocumented issue in an Alpha Software product, your support incident will be considered unused. However, if the issue is known and a software update has already been made publicly available, the incident will be consumed. An unused incident will remain available for use until its normal expiration date, which is typically 1 year from the purchase date.
Still have questions?
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Alpha Software Corporation
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Burlington, MA 01803
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