Alpha Anywhere Paid Support | Alpha Software

Alpha Anywhere Paid Support

An Expert Team Available to Help

Alpha Anywhere product support is available by purchasing a Support Incident below. Once you have purchased a Support incident, you can submit your issue to our support team.
Support Incident

A support incident is defined as a single support issue and the reasonable effort (not to exceed 1-2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident. Support Incident: $249

Premium Support Incident

A premium support incident is defined as a single support issue and the reasonable effort (not to exceed 2 1/2 hours) needed to resolve it. If a problem consists of subordinate issues, each shall be considered a separate incident. Premium Support Incident: $495

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Incident Resolution


An incident will be considered resolved when one of the following has been provided:

  • Instructions to resolve the issue, such as
    • A hyperlink to the relevant online documentation
    • A description explaining a technique or procedure to follow
    • A hyperlink to a software update (patch) to address the issue
  • An acknowledgement that the issue is a known problem that can be resolved by upgrading to the latest version of the product
  • Confirmation that the issue is caused by an unresolved issue in an Alpha Software product
  • Information detailing that the issue is caused by either a third-party product or a hardware problem

An incident resolution will not provide a custom written application or custom code. Custom development services are available from Alpha Professional Services.

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Refunds

Support incidents are non-refundable. If the resolution of an incident confirms that the cause is an unresolved and undocumented issue in an Alpha Software product, your support incident will be considered unused. However, if the issue is known and a software update has already been made publicly available, the incident will be consumed. An unused incident will remain available for use until its normal expiration date, which is typically 1 year from the purchase date.

Still have questions? 
Contact Live Chat with Us or email sales@alphasoftware.com