Northern Edge Patient Care Case Study

Physical Therapy Chain Builds and Deploys Patient-Centric Robust Offline Mobile App Under Very Tight Deadline.

Business Challenge

The team at Northern Edge had attempted to build the app themselves, but had hit a wall and needed help fast.

After evaluating other rapid app development platforms and service organizations,  Northern Edge Physical Therapy, selected Alpha Software and the Alpha Anywhere platform as it promised to build secure enterprise class business apps, (that could work offline) extremely rapidly.

One call to Alpha Software and the Alpha Professional Services team was up and working on a solution for Northern Edge Physical Therapy.

Solution

The Alpha Professional Services team worked within Northern Edge Physical Therapy's budget, and did not charge rush fees, despite the accelerated timeline.  The Alpha team met Northern Edge's deadline, including testing and refinement of the app. The morning of the office grand opening, patients were downloading the new Northern Edge Physical Therapy patient care app from the Google Play and Apple App Stores and interacting with the app.  The app was completed in 80 hours of development time and the finished deliverable was in Northern Edge Therapy's hands in 4 weeks.

The app features include:

• push notification
• cross-platform, responsive user experience
• mobile-optimized data entry
• data integration with Northern Edge Physical Therapy's database of record
• offline capability
• security authentication.

Results/Benefits

The patient care app, built with Alpha Anywhere, allows doctors to talk to patients so they can ask questions, send out news and therapy updates or videos.  In turn, patients can use the app to ask and get fast answers to their questions, and they'll be sent an alert if an appointment slot frees up.  Patients feel that customer service and respect of their time has greatly improved, while the organization is managing resources much better and insuring that open appointments are filled so the pipeline is always full and time not wasted, or patients frustrated that they can't get in to see a therapist.

"Alpha Software delivered under tight time and budget pressures, and the final app exceeded our expectations and is delighting our clients," said Keith Poorbaugh, founder of Northern Edge Physical Therapy. "When you need a critical app built, that doesn't cost a fortune and on a platform that you can become proficient on quickly, then make your bet on Alpha Software."