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How COVID Changed 2020’s Top Digital Transformation Trends

How has COVID-19 dramatically changed companies digital transformation plans?

By the beginning of 2020, the experts had weighed in with their predictions about the big trends in digital transformation this year. But then COVID-19 came along, upending virtually all digital transformation strategies and digital technologies.

So how have experts changed their predictions about the year’s digital transformation initiatives?

top digital transformation trends and covid-19At Forbes, Daniel Newman has looked at his original predictions and then changed them due to COVID 19. His blog post, “The Top 10 Digital Transformation Trends Of 2020: A Post Covid-19 Assessment,” is must reading for anyone who’s thinking about digital transformation.

First, he says, COVID-19 has accelerated the push towards 5G and the new WiFi 6 standard. That’s because “Workers left their offices in well-connected areas for at-home offices in the sprawling suburbs and beyond.” They need high-speed connections for their mobile devices and desktop PCs.

Artificial Intelligence and machine learning have been boosted by the pandemic as well, he says. There are multiple reasons for that. But a key one, he believes, is that “As we try to make sense of more data to keep people, schools and workplaces safe, AI and ML will continue to be a shining star.”

Conversational AI will become vital for customer service, he believes. He puts it this way, “Conversational AI will continue to see increased development as companies realize they simply don’t have the human bandwidth to keep their customers informed and satisfied during a global emergency.”

Big data and cloud computing are both required for artificial intelligence and machine learning, so those technologies have become even more important than in the pre-COVID world, he believes.

Blockchain has become more important as well, he says. That was made clear when the Department of Homeland Security said blockchain was essential for fighting COVID-19 and repairing the destruction to the economy.

Blockchain can be used to do that in multiple ways.

Newman writes, “Blockchain, if deployed correctly, has the potential to fix damaged supply chains by processing and verifying transactions quickly.” For details, see the article by the World Economic Forum, “This Is How Blockchain Can Be Used In Supply Chains To Shape A Post-COVID-19 Economic Recovery.”

Business processes have been affected by COVID as well, because of the need for personal distancing and remote work. So Newman says robot process automation (RPA) and Intelligent Process Automation (IPA) have become important for effective digital transformations.

He says, “Even as coronavirus passes, we’ll see more and more companies looking to offload as many tasks as they can to ensure that business runs smoothly once the next global disruption occurs.”

The Best Platform for Accelerating Digital Transformation

If you want to accelerate your company’s digital transformation, you need the best digital transformation platform at the best price.

Use low-code and no-code development tools. They can speed digital transformation by tapping the power of citizen developers as well as increasing the productivity of IT. (Further reading: Is Low-Code or No-Code Better for You?)

Alpha Software low-code and no-code products are ideal for companies of all sizes that want to build powerful business applications and apps to digitally transform their businesses.

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About Author

Amy Groden-Morrison
Amy Groden-Morrison

Amy Groden-Morrison has served more than 15 years in marketing communications leadership roles at companies such as TIBCO Software, RSA Security and Ziff-Davis. Most recently she was responsible for developing marketing programs that helped achieve 30%+ annual growth rate for analytics products at a $1Bil, NASDAQ-listed business integration Software Company. Her past accomplishments include establishing the first co-branded technology program with CNN, launching an events company on the NYSE, rebranding a NASDAQ-listed company amid a crisis, and positioning and marketing a Boston-area startup for successful acquisition. Amy currently serves as a Healthbox Accelerator Program Mentor, Marketing Committee Lead for the MIT Enterprise Forum of Cambridge Launch Smart Clinics, and on the organizing team for Boston TechJam. She holds an MBA from Northeastern University.

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