A Non-Conformance Report (NCR) is used to identify products, parts, or work jobs with defects that do not conform to required specifications. NCRs are critical to maintaining high quality standards for products, workmanship, safety and vendors.
Non-Conformance Reports (NCRs) are used to track and maintain quality standards at manufacturing and construction companies. They can also be used at utility and energy companies if readings are out of spec.
NCRs can also be used in virtual any industry to track quality or service issues.
NCRs allow companies to clearly identify issues with quality. An NCR report documents the details of why a part or job failed to meet quality standards, details what is needed to fix the problem, and determine a resolution or remediation. Having a strict quality process with detailed NCR reports that can be tracked and reported, allow companies to see if production is improving or decreasing and realize key trends or repeated problems with production.
Inspectors, site inspectors, quality engineers, line managers, test technicians, project managers and supervisors typically fill out non-conformance reports.
Often remediation or corrective action activities are part of an NCR. They can be tracked on a separate tab of the report or collected in a separate or a follow on report, frequently called a Material Review Board (MRB) or remediation report. These forms continue the process by detailing and documenting any corrective action that was taken to fix the issue.
While popular in manufacturing and construction, employees in virtually any industry can use non-conformance reports to document and track quality issues and improve quality control.
A typical non-conformance report document or form might include questions like:
These are just sample questions. It's important to make sure a NCR matches your unique product and processes to effectively identify, track and prevent quality issues. View this example of a non-conformance report template.
Once an NCR is filled out it needs to be reviewed. Usually a quality engineer, production engineer or supervisor would review the NCR, disposition the material (for rework or return to vendor or scrap), The work would be assigned to a worker to repair. Once the work was completed, it would be reinspected to verify the work was done fully and correctly.
Departments that add NCR documents to their quality management systems can use NCR data and trends to identify: